Pennsylvania State Consumer Advocate Office & Utility Assistance

Pennsylvania Office of Consumer Advocate

The Office of Consumer Advocate (OCA) is responsible for protecting the interests of Pennsylvania utility consumers before the Pennsylvania Public Utility Commission (PUC), Federal Regulatory Agencies, and State and Federal Courts. The OCA helps Pennsylvania citizens with their questions or concerns involving their electric, natural gas, telecommunications, water or wastewater services.

During this presentation, you will learn

• About the Office of Consumer Advocate(OCA)
• The various utility focused assistance programs available to consumers who live in Northeast Pennsylvania area`
• How the Office of Consumer Advocate(OCA) helps individuals facing financial hardships get grants to help pay for their utilities.
  • For example, the Low Income Home Energy Assistance Program (LIHEAP)​ helps families living on low incomes pay their heating bills in the form of a non repayable cash grant.
  • These grants range from $500 to $1,500 based on household size, income, and fuel type.